Returns & Refunds

Last updated: 26 September 2026

7-day free returns

If a piece doesn't suit your home, raise a return within 7 days of delivery. To be eligible, the item must be unused, undamaged and in its original packaging with everything that came in the box.

We arrange free reverse pickup wherever our courier partners serve. If pickup isn't available at your pincode, we'll guide you on sending it back and reimburse reasonable courier charges once the return is approved.

How to raise a return:

• WhatsApp +91 91166 58770 or email [email protected] with your order number.
• For damage claims, attach photos or an unboxing video.
• We confirm the pickup within 48 hours and share the pickup date.

Damaged, defective or wrong item

We pack carefully, but transit is transit. If your order arrives damaged, broken, defective or different from what you ordered, tell us within 7 days of delivery with photos or an unboxing video. We'll send a replacement or issue a full refund if applicable.

Tip: an unboxing video makes damage claims fastest to approve; we recommend one for fragile pieces like tealight holders and wooden showpieces.

Handcrafted variation is not a defect

Every JH Gallery piece is made by hand. Small differences in colour, knotting, weave, paint or finish — and minor variations from product photos — are the nature of handwork, not defects, and aren't grounds for a damage claim.

What can't be returned

• Returns raised after 7 days from delivery
• Items used, altered or damaged after delivery, or missing original packaging
• Bulk and custom orders (except for transit damage)
• Clearance Sale / Deal items

Refunds

Once the returned item reaches us and passes a quick check (or your damage claim is approved), your refund is processed within 7 business days:

• Prepaid orders: refunded to the original payment method.
• COD orders: refunded by UPI or bank transfer — we'll ask for your details when the return is approved.

If a refund hasn't shown up within the stated time, message us with your order number and we'll trace it with the bank.

Exchanges

Prefer a different colour or design? Tell us when you raise the return — exchanges follow the same 7-day window and condition rules, subject to stock.

Cancellations

Cancel any order for a full refund before it's dispatched — WhatsApp us your order number. After dispatch, simply refuse delivery or use the returns process above.